Refund Policy

Last updated: 04-10-2026

1. Problems with a document

If there is a problem with a document we supplied, contact our team with your order reference and a description of the issue. We will review your request and explain the available correction, re-issue or refund under this policy.

2. How to claim

Message us on WhatsApp (+91 91155 80911) with your order reference, the document and a description of the problem. The team reviews the request and confirms the next step. Approved refunds are issued to your original payment method within 5–7 business days.

3. What is not refundable

A reservation that lapsed after its stated validity window; visa refusals or appointment outcomes (our documents support an application — they cannot guarantee a decision); traveller details you supplied incorrectly; and documents that were altered after delivery.

4. Insurance

Travel insurance is issued by our licensed IRDAI partner; cancellations and refunds of a policy follow the insurer’s own policy terms, which you receive with the certificate. We will help you route the request.

5. Cancelling an order before it is issued

Changed your mind after paying? If you cancel before we have issued your documents, message us on WhatsApp (+91 91155 80911) from the number you ordered on and we refund the full amount to your original payment method within 5–7 business days. Once a document has been issued and delivered, the terms in sections 1–4 apply. Delivery timelines are set out in our shipping & delivery policy.